TERMS AND CONDITIONS

To know the Terms and Conditions of our promotions and commercial activities, click HERE .

1. EXCHANGES, REVERSIONS AND RETURNS POLICY FOR NON-PRESENTIAL PURCHASES (ONLINE STORE, WHATSAPP, TELEPHONE AND SIMILAR)

If you purchased any of our products in our Online Store or in one of our non-face-to-face channels and wish to make the change, you have these two options:

1.1. EXCHANGE DIRECTLY IN OUR PHYSICAL STORE

To exchange any of the products purchased in our NON-PRESENTIAL CHANNELS, it can be done directly in any of our physical stores in Bogotá DC Colombia that will be indicated later.

To do this, you must take into account presenting the order number, this is consulted in the order confirmation email, and/or the type and number of the buyer's identification document.

The request must be filed within a period of no more than thirty (30) calendar days, counted from the date the product was received, the proof of delivery issued by the carrier in charge will be verified.

The product must meet the following conditions: Show no signs of use, stains, modification and/or deterioration. The product must have the original packaging and its complete and original labels.

Exchanges can be made for products available in the store's inventory of the same price or greater value of the purchase, in which case, if it is a product of greater value, the surplus must be paid.

In the changes, the value actually paid for the product(s) will be taken into account in favor of the customer, without taking into account the shipping value of the original purchase.

The process can be carried out in our stores in Bogotá:

Gran Estación Shopping Center Local 270.

Santafé Shopping Center local 263.

Local Titan Plaza Shopping Center OA2-3.

Salitre Plaza Shopping Center local 245.

Palatino Shopping Center local 201.

1.2 EXCHANGE VIA REGISTERED MAIL SHIPPING

To exchange any of the product(s) purchased through our NON-PRESENTIAL CHANNELS, you can do so by contacting us in writing at Tienda.online@mclsas.com

In the request you must take into account writing the order number, this can be consulted in the order confirmation email; and/or the type and number of the buyer's identification document.

The request must be filed within a period of no more than (30) thirty calendar days, counted from the date the product was received, the proof of delivery issued by the carrier in charge will be verified.

The product must meet the following conditions: Show no signs of use, stains, modification and/or deterioration. The product must have the original packaging and its complete and original labels.

The packaging of the package must be adequate to guarantee that there is no damage or deterioration to the products during transport.

When filing the request by this means, the client must confirm if they wish to make the change due to color, size or other reference; It is important not to ship until our customer service area authorizes it after validating compliance with the conditions.

The data for the respective shipment of the product(s) to be made are:

Recipient information: MOROCCO COLOMBIAN LEATHER SAS

Identification of the recipient: NIT 800.061.127-1.

Address of the recipient: Carrera 22 # 82 33, Office 102, Barrio Polo Club.

Recipient location: Bogotá DC Colombia.

Recipient's telephone number: 601 2560022.

Recipient's cell phone: +57 3214826619.

In this case, shipping costs are the responsibility of the customer.

As soon as we receive it, we verify the conditions of the item and in accordance with compliance with the aforementioned, we will proceed to make the exchange for another product available in our inventory of the same price or greater value of the purchase, in which case, if it is of a higher value product, the surplus must be paid. In the changes, the value actually paid for the product will be taken into account in favor of the customer, without taking into account the value of the shipping of the original purchase.

As soon as the product change is approved, the new shipment will be made within the following three (3) business days. Please note that there may be delays by the transport company; After this, the same initial delivery times will apply.

Personalized products have no exchange.

1.2. WITHDRAWAL AND MONEY RETURN POLICY NON-PRESENTIAL SALES

In accordance with the provisions of article 47 of the Consumer Statute (Law 1480 of 2011), the maximum term to exercise the RIGHT OF WITHDRAWAL of a purchase is (5) five business days, counted from the delivery of the good, The delivery receipt issued by the carrier in charge will be verified.

In the event that the right of withdrawal is used, the contract will be terminated and the money that the consumer would have paid for the product(s) must be refunded, without making any discount or withholding, the maximum period for making said return will be thirty (30) calendar days from the date on which the return of the goods was made by the client.

In the withdrawal, the value actually paid for the product will be taken into account in favor of the customer, without taking into account the value of the shipping of the original purchase .

In accordance with the indicated regulations, the product must be returned in the same conditions in which it was received by the client, that is, the product must meet the following conditions: Not show signs of use, stains, modification and/or deterioration. Must have original packaging and complete labels.

The packaging of the package must be adequate to ensure that transport does not present damage or deterioration.

The owner of the purchase must send their request to our customer service area of MORRUECOS COLOMBIAN LEATHER SAS to the emailtienda.online@mclsas.com within the term indicated above.

Within the email you must express your willingness to access the right of withdrawal. To do this, you must take into account writing the order number, which can be consulted in the order confirmation email, send a copy of the original identification document of the registered owner of the transaction and must attach a bank certification in the name of the purchaser.

The data for the respective shipment of the product(s) to be made are:

Recipient information: MOROCCO COLOMBIAN LEATHER SAS

Identification of the recipient: NIT 800.061.127-1.

Address of the recipient: Carrera 22 # 82 33, Office 102, Barrio Polo Club.

Recipient location: Bogotá DC Colombia.

Recipient's telephone number: 601 2560022.

Recipient's cell phone: +57 3214826619.

In this case, shipping costs are the responsibility of the customer.

In accordance with the aforementioned regulations, contracts for the supply of goods made in accordance with the consumer's specifications or clearly personalized, accessories and cleaners, and contracts are exempt from the Right of Withdrawal, and in accordance with the corporate purpose of MORRUECOS COLOMBIAN LEATHER SAS. acquisition of goods for personal use.

1.2.1. MONEY BACK

When the payment was made in cash or PSE, the refund will be made through bank transfer to an account in the name of the owner of the purchase , and the deposit will take (5) five business days after having received the product and having approved the return with compliance with the requirements stipulated above. In the request email, the buyer must attach a bank certification in the name of the purchaser.

When the payment was made by credit or debit card, MORRUECOS COLOMBIAN LEATHER SAS will request PAYU LATAM NIT.900.293.637-2 AND/OR MERCADOPAGO NIT. 9001163198, who in turn will request a refund from the bank with which the payment was made or from the online internet payment intermediary, the refund of the amount paid for the product to be returned. The bank must refund the purchase holder's card quota according to the deadlines defined by each bank issuing the card used in the purchase. This process may take up to (30) thirty business days after the return is approved or as mentioned above, whatever the issuing bank defines.

Returns of products purchased through transactions made with ADDI will be processed by bank transfer to an account in the name of the purchaser, and the deposit will take (5) five business days after receiving the product and approving the return with compliance. of the requirements stipulated above. It is important to note that, in these cases, the buyer assumes the responsibility of directly canceling any loan associated with the transaction to the corresponding banking entity. In the request email, the buyer must attach a bank certification in the name of the purchaser.

1.3. PAYMENT REVERSION POLICY DUE TO FRAUD OR NON-RECEPTION OF PRODUCT NON-PRESENTIAL SALES

If the purchase was made through our website https://maroc1986.com/ , and was made through electronic payment methods, debit card and credit card, a payment reversal may be requested in accordance with the stipulations. in Article 51 of Law 1480 of 2011 within (5) five business days following the date on which: You became aware of a possible fraudulent or unsolicited operation, or that you should have received the product and did not receive it, or was received with defects, or that it corresponded to a product other than the one requested, attaching evidence related to the alleged fraud or crime along with the respective criminal complaint of the facts.

The payment reversal is valid only when the acquisition of products is made through electronic commerce mechanisms such as credit card, debit card or any other electronic payment instrument on the Internet such as PSE, Call Center, by telesales or online store. It does not apply to payment methods: Efecty, Baloto, Referenced payment (in banks) and Payment on delivery in cash.

For electronic means of payment, the person responsible for returning the money in the event that such an event occurs is at the expense and order of the affected bank. The application must be submitted by the owner of the financial product, without prejudice to the provisions of Decree 587 of 2016.

If you receive an incorrect product or without the requested conditions, the product must meet the following conditions to be exchanged for the corresponding one:

Show no signs of use, modification stains, and/or deterioration.

The product must have the original packaging and its complete and original labels.

The packaging of the package must be adequate to guarantee that there is no damage or deterioration to the products during transport.

The data for the respective shipment of the product(s) to be made are:

Recipient information: MOROCCO COLOMBIAN LEATHER SAS

Identification of the recipient: NIT 800.061.127-1.

Address of the recipient: Carrera 22 # 82 33, Office 102, Barrio Polo Club.

Recipient location: Bogotá DC Colombia.

Recipient's telephone number: 601 2560022.

Recipient's cell phone: +57 3214826619.

In this case, send it against delivery since the shipment is borne by MORRUECOS COLOMBIAN LEATHER SAS

The times of the changes will be determined on a case-by-case basis and will be informed in writing to the registered email.

Users who proceed to request the Reversal in bad faith will be sanctioned by the Superintendency of Industry and Commerce.

The request must be sent to our customer service area of MORRUECOS COLOMBIAN LEATHER SAS to the emailtienda.online@mclsas.com within the previously indicated term. Within the email you must express your desire to reverse payment and provide evidence to open the case study.

2. EXCHANGE AND RETURNS POLICIES FOR IN-PERSON PURCHASES IN PHYSICAL STORE

2.1. CHANGE POLICIES FOR IN-PERSON PURCHASES IN PHYSICAL STORE

The customer must verify the good condition of the purchased products before leaving the store.

Only applies to purchases made at our physical sales points, our stores in Bogotá DC at the Shopping Centers: Gran Estación local 270, Palatino local 201, Salitre Plaza local 245, Santafé local 263 and Titán Plaza local OA2-3.

When requesting the exchange, we make it for products that are in inventory in the store, of the same price or greater value of the purchase, if the customer pays for the excess of the product. In the changes, the value actually paid will be taken into account in favor of the client.

MOROCCO COLOMBIAN LEATHER SAS only accepts the exchange of its products for sales in physical stores within a maximum period of thirty (30) thirty calendar days counted from the date of purchase, date of preparation of the invoice; The product must meet the following conditions: Not show signs of use, stains, modification and/or deterioration. Must have original packaging and complete labels.

For the process, the purchase invoice and/or the buyer's identification document number must be presented. If the product is a gift, the exchange ticket must be presented. Bonds or exchange tickets will not be redeemed in whole or in part for money.

When making the change, the store manager must give you a new ticket as proof of the transaction.

2.1.1. CHANGE IN REDUCED AND/OR PROMOTION PRODUCTS

For exchanges of discounted products, the same policies and conditions as regular products will apply.

Discounted or promotional products have no right of withdrawal or money back.

2.1.2. CHANGE IN GIFT VOUCHER

Gift vouchers will not be exchanged in whole or in part for cash.

2.2. RETURN POLICIES FOR IN-PERSON PURCHASES IN PHYSICAL STORE

Only applies to purchases made at our points of sale in Bogotá DC in the Shopping Centers: Gran Estación local 270, Palatino local 201, Salitre Plaza local 245, Santafé local 263 and Titán Plaza local OA2-3.

The customer must verify the good condition of the purchased products before leaving the store.

In accordance with the provisions of article 47 of the Consumer Statute (Law 1480 of 2011), the maximum term to exercise the right of withdrawal is (5) five business days, counted from the date of purchase, issuance of the bill. In the event that the right of withdrawal is used, the contract will be terminated and the money that the consumer has paid must be refunded, without making any discount or withholding, and within a maximum period of thirty (30) calendar days to The money refund.

To request the request, the customer must process the request directly at any of our points of sale in Bogotá DC and must send to the store's email for the return:

Copy of the original identification document of the registered transaction owner.
In the cases applicable in the request email, the buyer must attach a bank certification in the name of the purchaser.

In accordance with the aforementioned regulations, discounted and promotional products, gift vouchers, supply contracts for goods made in accordance with the consumer's specifications are exempt from the returns policy and in accordance with the corporate purpose of MOROCOS COLOMBIAN LEATHER SAS. or clearly personalized, exchange-on-exchange products, accessories, cleaners and contracts for the acquisition of goods for personal use.

2.2.1. MONEY REFUNDS

When the payment was made in cash and/or bank transfer, the return will be made through bank transfer to an account in the name of the owner of the purchase, and the deposit will take (5) five business days after receiving the product with the compliance with the requirements stipulated above. The buyer must attach a bank certification in the name of the purchaser.

When the payment was made by credit or debit card, MOROCCO COLOMBIAN LEATHER SAS will request CREDIBANCO AND/OR REDEBAN, who in turn will request a refund from the bank issuing the card with which the payment was made. amount paid for the product to be returned. The bank must refund the purchase holder's card quota according to the deadlines defined by each banking entity. This process may take up to (30) thirty business days after the return is approved or, as mentioned before, whatever the bank stipulates.

Returns of products purchased through transactions made with ADDI will be processed by bank transfer to an account in the name of the purchaser, and the deposit will take (5) five business days after receiving the product and approving the return with compliance. of the requirements stipulated above. It is important to note that, in these cases, the buyer assumes the responsibility of directly canceling any loan associated with the transaction to the corresponding banking entity. The buyer must attach bank certification in the name of the purchaser to the documentation.

3. COMMERCIAL WARRANTY

Our Guarantee applies to products purchased in our network of stores and non-face-to-face channels (WhatsApp, https://maroc1986.com/, other means), only covers products for defects in materials and manufacturing.

The warranty times for our products count: For physical store purchases from the date of issuance of the purchase invoice; and for non-face-to-face sales from the date of receipt of the product. The times per lines are:

PRODUCT LINE	TIME
ACCESSORIES: KEYCHAINS, HANDLES, PURSES, CARRIERS.	1 MONTH
FOOTWEAR	2 MONTHS
WALLETS, BAGS, JACKETS, BELTS, GLOVES, BRIEFCASES, HANDS-FREE, BACKPACKS AND FOR OTHER PRODUCTS.	3 MONTHS

The process can be carried out in our stores in Bogotá:

Gran Estación Shopping Center Local 270.

Santafé Shopping Center local 263.

Local Titan Plaza Shopping Center OA2-3.

Salitre Plaza Shopping Center local 245.

Palatino Shopping Center local 201.

To file requests for non-face-to-face purchase guarantees, you must send an email totienda.online@mclsas.com , where you will be informed of the procedure to follow; In the description of the request, send photographic evidence and a detailed description of the case. In the request you must take into account writing the order number, this can be consulted in the order confirmation email; and/or the type and number of the buyer's identification document.

MOROCCO COLOMBIAN LEATHER SAS, as a guarantee, will carry out repairs on products that present defects in materials and manufacturing.

Our warranty does not cover damage caused by mishandling of the product such as: scratches to the skin due to contact with rough surfaces; stained with other substances such as dye, perfumes, creams, greases, oils, solvents, dirt and contact with other materials such as jeans, carpets, floors, pencils, etc.; exposure of the product to water, especially rain; exposure of the product to high temperatures or the sun. It also does not cover natural deterioration of the product due to use or damage caused by misuse. For light-colored leather products, be especially careful with contact and rubbing with darker surfaces to avoid deterioration. Maintenance carried out by personnel other than MORRUECOS COLOMBIAN LEATHER SAS voids the warranty, as well as damage caused by inadequate repairs and cleaning. MOROCCO COLOMBIAN LEATHER SAS does not make modifications to its products.

3.1. SPECIAL CONSIDERATIONS FOR FOOTWEAR LINE WARRANTY

To make the guarantee effective on our footwear, it is important to take the following into account:

It is a delicate product. Our footwear is not designed for heavy work or use in extreme conditions (motorcycle, bicycle or skateboard use; sports, hiking). They are not special shoes for medical conditions such as diabetes, bunions, gait, etc.

In addition to the above, the COMMERCIAL WARRANTY does not cover: Scratches and scratches; natural wear and tear; breakage of materials, as well as parts that make up the shoe such as heels, soles, lids, zippers and other shoe accessories caused by natural deterioration or misuse of the product; the presence of grains, wrinkles, marks, change in color, folds, roughness, tone and textures that are natural to the leather or caused by the flexing of the instep.

To receive the warranty service, the customer must take and deliver the product in optimal hygienic conditions (clean) to any of our stores in Bogotá DC Colombia; There, a form available for these cases will be filled out, in which the conditions in which the product is received will be described. Photographic evidence may also be collected. It is essential to fill out all the fields of the form, including the email address and contact telephone number for future notifications if necessary.

The fact of starting the guarantee process does not imply its acceptance, it will be subject to the technical review that establishes that there is no cause for rejection. MOROCCO COLOMBIAN LEATHER SAS will evaluate the product, and if it meets the terms of the warranty, it will proceed with the repair.

Within the warranty time, MOROCCO COLOMBIAN LEATHER SAS will repair or replace at its discretion the defective parts in a reasonable period of time in accordance with Law 1480 of 2011 without charge, using new or rehabilitated spare parts. If within the product warranty period MOROCCO COLOMBIAN LEATHER SAS establishes that the product cannot be repaired, the customer can make the exchange for an existing product in the store's inventory, of the same price or greater value of the purchase, if the Customer pays the surplus of the product.

This guarantee is additional and does not affect the rights recognized to the consumer by current legislation.

MOROCCO COLOMBIAN LEATHER SAS will consider as "abandoned" those customer products that remain in the facilities for a period of more than ninety (90) days without receiving specific instructions from the buyer. After the expiration of this period, the company will proceed to cancel the products that are not its property. If products are left in the facilities without clear instructions within the aforementioned period, MORRUECOS COLOMBIAN LEATHER SAS will not be responsible for the custody or conservation of said products.

3.2. PROCESSING TIMES

The time established to respond to the request for warranty processing is fifteen (15) business days from the day the product is received in our stores. The legal deadline to resolve the accepted warranty processing request is thirty (30) business days from the day the product is received. Note: Each warranty case is different and the time may vary. If the claim is resolved before the maximum period, it will be notified through the email that the client provides and authorizes to receive notifications and communications.

4. AFTER-SALES MAINTENANCE

MOROCCO COLOMBIAN LEATHER SAS, performs post-sale maintenance (after the expiration of the warranty or an accident) on our brand products at an additional cost, as long as the repair is possible and as long as no more than (12) twelve months have elapsed. from the date of purchase.

For footwear, no change of covers and soles is made; In this case, go to your trusted shoe store.

The cost of maintenance must be paid in advance and this will be quoted before carrying out the procedure.

MOROCCO COLOMBIAN LEATHER SAS reserves the right to modify its change, withdrawal and/or guarantee policies. For more information visit our page https://maroc1986.com/ .

5. LASER ENGRAVING POLICY OF MAROC PRODUCTS 1986

Welcome to Maróc 1986, where we transform leather products into unique pieces that reflect your style and personality! Below is our comprehensive custom engraving policy to ensure a satisfactory shopping experience.

The leather engraving service will be permanently available starting February 12, 2024, at our points of sale in Bogotá DC, located in the Shopping Centers: Palatino (local 201), Salitre Plaza (local 245) and Titán Plaza (local OA2-3). This process does not represent additional costs or charges for the client.

5.1. Engraving Process

5.1.1. Product selection

Browse our collection and choose the products you want to customize. Visit our specific points of sale to access this experience. Customizable products include our line of accessories (key chains, handles, purses, carriers) and items such as wallets, bags, belts and backpacks.

5.1.2. Engraving Design

We offer the possibility of recording a personal message of up to 12 characters. This limitation ensures that your engraving is concise and elegant, while maintaining the aesthetic integrity of the product. The number of characters selected will influence the size of the engraving. This personalized approach allows the message to adapt proportionally to the available space, ensuring a pleasing presentation.

5.1.3. Review and approval

We will provide you with a digital visualization of the design on the product prior to engraving. Please be sure to review and approve the design as no modifications will be accepted after engraving.

It is important to note that laser engraving can alter the original color of the leather. The process can cause variations in tone, especially in lighter leathers. We recommend reviewing samples of previous prints to better understand the final result.

The color of the leather can influence the final appearance of the engraving. Some colors may have subtle variations in contrast and visibility of the engraving. Our team will do our best to maintain design fidelity, but please be aware of these potential alterations.

5.1.4. Delivery times

We will proceed to record the item after it has been invoiced. The time assigned to customize with the laser for each product is a minimum of thirty (30) minutes, taking into account possible variations, according to the design selected by the client and volume of work within the point of sale.

Important note:

Personalized products DO NOT HAVE CHANGE. We will not provide an exchange ticket.

It is important to note that for personalized products we do not apply changes for reasons related to the size and/or color of the product.

This procedure is voluntary. At MOROCCO COLOMBIAN LEATHER SAS, we reserve the right to modify the procedure and/or cancel the service whenever we consider it appropriate.

At Maróc 1986 we are proud to offer a unique customization experience that reflects your individual style. We are here to help you create an exceptional product that suits your tastes and preferences. Thank you for choosing us for your customization needs!

5.1.5. Warranty

With the goal of offering customized products of the highest quality, we are committed to providing appropriate care in cases of quality defects, suitability issues or issues related to product safety. This procedure is in line with what is established by the Consumer Statute.

In situations in which a claim is made associated with the quality, safety or suitability of the product that requires a change, we will carry out a prior evaluation of the case and, if applicable, MOROCCO COLOMBIAN LEATHER SAS, as a guarantee, will carry out repairs on products that present defects in materials and manufacturing.

We encourage our customers to follow the usage recommendations included on the product label to ensure its conservation. It is essential to keep in mind that the color of the item, especially on the engraved part, may experience variations over time and prolonged use due to the physical conditions of the material and the processes applied.

To detail the complete policies, detail the previous sections.