FREQUENT QUESTIONS
Frequent questions
Are international shipments made?
Maróc Tienda Online does not ship outside of Colombia.
In which languages can you navigate?
Spanish.
The product I received is not the one I ordered.
As soon as you receive the item, you must contact the customer service line to request a return, withdrawal and/or exchange. You can consult the complete policy HERE .
If the item is defective?
Maróc Tienda Online is responsible for checking the product so that it is in perfect condition before being shipped, but if there is any problem with your order, fill out the field in the observations of the transport guide and immediately contact the customer service line; You can consult the complete warranty policy HERE .
Are there replacements for out-of-stock products?
Yes, although they are subject to stock availability.
How can I receive information, news and promotions?
Sign up for our Newsletter by simply entering your email and receive information on all the news.
How to check that the order has been placed?
A confirmation email is sent and if you experience difficulties, immediately contact the customer service line in Colombia: 601 256 00 22 or send us a message in the contact form on our page.