1.1. EXCHANGE POLICY FOR NON-PRESENTIAL PURCHASES

1.1.1. EXCHANGE DIRECTLY IN OUR PHYSICAL STORE  

To exchange any of the products purchased through our non-face-to-face channels, it can be done directly in any of our physical stores in Bogotá DC Colombia. To do this, you must take into account presenting the order number, this is consulted in the order confirmation email, and/or the type and number of the buyer's identification document.

The request must be filed within a period of no more than (30) thirty calendar days, counted from the date the product was received, the proof of delivery issued by the carrier in charge will be verified.

The product must meet the following conditions: Show no signs of use, modification and/or deterioration. Must have original packaging and complete labels.

Exchanges can be made for products available in the store's inventory of the same price or greater value of the purchase, if the surplus is paid. In the changes, the value actually paid for the product(s) will be taken into account in favor of the customer, without taking into account the shipping value of the original purchase .

The process can be carried out in our stores in Bogotá:

Gran Estación Shopping Center Local 270.

Santafé Shopping Center local 263.

Local Titan Plaza Shopping Center OA2-3.

Salitre Plaza Shopping Center local 245.

Palatino Shopping Center local 201.

1.1.2. EXCHANGE VIA SHIPPING BY REGISTERED MAIL

To exchange any of the product(s) purchased through our non-face-to-face channels, you can do so by contacting us in writing at Tienda.online@mclsas.com ; When filing the request by this means, the client will receive instructions on how to proceed.

In the request you must take into account writing the order number, this can be consulted in the order confirmation email; and/or the type and number of the buyer's identification document. The request must be filed within a period of no more than (30) thirty calendar days, counted from the date the product was received, the proof of delivery issued by the carrier in charge will be verified.

2.1. CHANGE POLICIES FOR IN-PERSON PURCHASES IN PHYSICAL STORE

Only applies to purchases made at our points of sale in Bogotá DC in the Shopping Centers: Gran Estación local 270, Palatino local 201, Salitre Plaza local 245, Santafé local 263 and Titán Plaza local OA2-3.

Changes due to various events to warranty or withdrawal:

The customer must verify the good condition of the purchased products before leaving the store.

MOROCCO COLOMBIAN LEATHER SAS only accepts the exchange of its products for sales in physical stores within a maximum period of thirty (30) thirty calendar days counted from the date of purchase, date of preparation of the invoice; The product must meet the following conditions: Show no signs of use, modification and/or deterioration. Must have original packaging and complete labels.

When requesting the exchange, we make it for products that are in inventory in the store, of the same price or greater value of the purchase, if the customer pays for the excess of the product. In the changes, the value actually paid will be taken into account in favor of the client.

For the process, the purchase invoice and/or the buyer's identification document number must be presented. If the product is a gift, the exchange ticket must be presented. Bonds or exchange tickets will not be redeemed in whole or in part for money.

When making the change, the store manager must give you a new ticket as proof of the transaction.

2.1.1. CHANGE IN REDUCED AND/OR PROMOTION PRODUCTS

For exchanges of discounted products, the same policies as line products will apply.

Discounted or promotional products have no right of withdrawal or money back.

2.1.2. CHANGE IN GIFT VOUCHER

Gift vouchers will not be exchanged in whole or in part for cash.